1. Contact Management
  2. Sales Team and Customer Opportunity Management
  3. Lead Management for determining high-quality leads
  4. Reports and Dashboards
  5. Customizable Home Screen and Layouts
  6. Sales Analytics
  7. Sales Forecasting
  8. Sales Collaboration
  9. Email Client Integration, e.g. Outlook and Gmail
  10. Workflow and Approvals
  11. Territory Management
  12. Sales Data Management
  13. Sales Performance Management
  14. Support automation and management
  15. Product Level Quotes
  16. Role-based Views
  17. Campaign Management
  18. ERP integration
  19. Case Management / Customer Satisfacation